Refund Policy

Please do not accept the shipment if it is tampered with or damaged. Return it, and we will either refund it or resend you the material as you wish.

We reserve the right to pause deliveries to any part of the country at any time if warranted. In such a case, we will try to inform you upfront, and in case of any deviation, through email or phone call — and we will refund you fully.

Products with expiration dates below 3 months are eligible for returns, and the full amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products with expiry dates over 3 months.

If customer care approves a return or cancels an order, the refund will be initiated within 72 hours of receiving the dispatched material, subject to verification of the products and their packaging. If any product is tampered with, the corresponding amount will be deducted before payment is made.

You will be eligible for a full or partial refund or exchange without incurring any additional charges in case of:

• The package has missing accessories
• Damaged or soiled packaging
• Wrong product delivery
• Expired product delivery

Products, once delivered, will not be eligible for a refund if they fall under any of the scenarios stated below:

• Failure to provide adequate information about the case
• Failure to provide snapshots of the invoice, packet, and box (if any)

Refunds will be processed through the original payment method — i.e., to cards or bank accounts. No cash refunds will be made. For online refunds, our team will take at least 5 to 7 business days after the refund is initiated.

In the case of NEFT, we will need at least 3 to 5 business days after refund initiation to process your refund. The amount will be credited to the same account through which the payment was made, and may take 7-10 business days to reflect in your account.